2038 N. Saratoga St.
LOW PRICE GUARANTEE
We sell all of our products at the minimum suggested retail price or lower. We constantly compare our prices to our competitors to make sure we are selling for less. We strive to ensure you, the consumer, are purchasing our products at the lowest possible price. If by some chance you find a product whose delivered cost is less than the 1-2-3 Fountains price, please contact us and we will beat that price ensuring you the lowest possible cost.
Not sure which item to purchase as a gift? Gift Certificates are available here or by navigating to our "Accessories" section from the store entrance.
We strive to make our online shopping experience a pleasant one. To make a purchase simply click the "Add to Cart" button next to the item you are interested in. On the next page, either hit "submit" to checkout after reviewing your select(s)or click "Keep Shopping" to add another item. Once "Submit" is pressed, select "Submit via a Secured Order Form" to be taken to our secure order form. Simply fill in your complete information and your order will be sent to us for processing. Your information is never sold or shared with any outside companies.
If you have any problems or questions while placing your order, please send us an email or call our number above for assistance.
ORDERING BY PHONE
We would be glad to take your order over the phone, simply call us at the above number for assistance. You can also email us, and we would be glad to call you back at a specified time.
ORDERING BY MAIL
Click here to view a copy of our order form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.
MONEY BACK GUARANTEE - RETURN POLICY
We try to bring together the finest selection of fountains that will provide years of relaxation and peace to our customers. If you are not satisfied with your item, we accept returns within 30 days of order shipment (returns for purchases beginning 11/20 are extended through 01/15 of the following year for the Christmas holiday). Please contact us so that we may provide you with a return authorization number and complete shipping information. Then simply repackage the item carefully in its' original packaging (you must have original packaging) and ship it prepaid and fully insured in a prompt manner by UPS, Fedex, the US Postal Service, or freight company. Your return item must be shipped within 30 days of order receipt for us to accept it. Once your item is received in re-sellable (like new) condition, a full refund (if you received free or subsidized shipping, the original shipping savings associated with the returned item(s) will be deducted from the refund amount) will be issued. Please repackage your items very carefully in the original packaging. It is the customers' responsibility to package the item well, to reduce the potential for damage during return shipping. We can not be responsible for damaged items during return shipping. We do not issue refunds on damaged items and any refunds must be handled through the shipper used. Please note that shipping companies will only reimburse for damage if the items were packaged carefully. We do not accept returns without original packaging. Wall fountains that have been mounted to your wall or floor fountains that have been setup are not returnable (because they are no longer like new). Custom, special orders, trade orders, quantity discounted orders, orders for discontinued items, or items discounted because they were display models or damaged (sold as is) are non-refundable once the order is submitted. Slate selection fees are non-refundable.
DAMAGED/NON-WORKING, or INCORRECT ITEMS
Most damaged items must be reported to us within 4 days of receipt (exceptions are large wall/floor models delivered via freight - damage instructions included with tracking email). Customer is responsible to note specifics about damages at time of delivery, on delivery receipt, for boxes that arrive visibly damaged. Replacement items/parts will be sent sent via the original freight method at no cost to the customer. We are only responsible to replace/repair damaged item(s). Please DO NOT send damaged items back to us. This will void any damage claim options and we will not be able to complete your claim. If your fountain is not working or non-functional upon receipt due to a damaged part or the like not caused by shipping, please contact us to have it fixed or replaced. You must hold onto all original packaging, in case it is needed. If original packaging no longer available and the item needs to be returned, we may not be able to have replacement packaging sent to you leading to possible additional cost and/or less options. We are only responsible for replacing damaged item(s). If you choose not to have the item repaired/replaced, please follow the instructions above for returning your fountain. We apologize if you receive an incorrect item (rare but can happen). Please contact us upon receipt. Do not unpack and make sure to hold onto all original packaging. Original packaging is required for shipment back to us to make the exchange. For some items (such as floor, wall fountains, etc), we do not have extra packaging to send and are unable to accept in different packaging. We are unable to replace items without the correct packaging.
We offer imprinting of logos or custom messages on select fountains. We are also able to modify fountains to fit your needs or create one to your specifications. Please contact us to discuss your custom fountain needs.
Click here to view a copy of our layaway information form to print out or copy. If you prefer to have one mailed, faxed, or emailed to you, please let us know.
All fountains come with a manufacturer's warranty. Warranty offers differ per fountain, but the majority is one year from purchase date. Please inquire as to the specific warranty available for your item. Please contact the manufacturer of your piece directly if it is necessary to have an item replaced/repaired under warranty. If necessary, we are happy to assist you with contacting a manufacturer regarding a warranty issue. We do not offer our own additional warranties and are not responsible for any parts/service not covered by the available manufacturer's warranty.
Our web site order form utilizes SSL technology to encrypt information sent to us. This ensures your security when ordering online. If for any reason, you prefer not to order online, simply contact us and we would be glad to take your order over the phone.
We Accept The following Credit Cards :
Visa, Master Card, Discover and American Express
|© 1999 - 2016 1-2-3 Fountains. All Rights Reserved.|